Last modified: May 25, 2018
- Information We Collect and Why We Collect It
- How We Use and Share Your Information
- Access to Your Information and Choices
- Security of Your Information
- California Privacy Rights
- International Privacy Practices
- Questions and How Contact Us
Scope; Third Party Sites
Information We Collect and Why We Collect It
No Information From Children Under Age 13
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13, please Contact Us.
Why We Collect Information
If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information.
In order to use the Site, you must register though your account with a third-party streaming website, such as Twitch, YouTube, Mixer and Facebook (each an “Required Platform” and collectively, the “Required Platforms”). As part of that process, you have agreed to provide us with certain permissions to receive certain data and information collected by the Require Platform, which is different for each Required Platform. We collect the data and information that we need to authenticate your registration with the Required Platform you are registered with and for you to use the Site, safely and securely, in accordance with the Beta Test Agreement.
The basis for this collection is one or more of the following:
- The consent you provide to us at the point of collection of your personal information;
- The performance of the contract we have with you;
- The compliance of a legal obligation to which we are subject; or
- The legitimate interests of the Company, a third party or yourself.
Examples of legitimate interests include: (1) to ensure that our networks and information are secure; (2) to verify that our internal processes function as intended and comply with legal, regulatory and contractual requirements; (3) to identify and prevent fraud and nefarious activity on the Site; (4) to administer and generally conduct the Company’s business; and (5) to assess user’s interactions with the Site and provide support in connection therewith.
Information You Provide To Us
Since you register through a Required Platform, we will receive data and information from the Required Platform. We do not accept all data or information that is provided by the Required Platform, but we do accept personal information, including the following:
- Email address
- Telephone number
- Date of birth
- User-generated content (blog posts, comments, photos, videos, messages, social media, etc.)
- Friends and contacts
- Feedback you provide
- Surveys you complete
- Username and password
You can provide information to us on our Site through other means, including:
- When you register at the Site and/or create an online account
- On your account information page
- Contact us pages and forms
- Newsletter sign-up
- Live chat / instant messaging
- Online email forms
- Information provided through your smart phone or mobile device
- Feedback forms
- Request for information forms
- Sweepstakes, surveys, promotions or contests
- When you provide user generated content such as user comments, blog posts and other social media communications
Information We Collect Automatically
We collect certain information automatically as you use our Site, using both the products listed below and a product called Segment and Intercom. This includes information such as:
- IP address
- Browser type
- Computer or device type
- Unique device identifiers
- Operating system version
- The website from where you navigated to our Site
- Time and date of using our Site
- The pages on our Site that you view
- The name of your Internet service provider (ISP)
- Location / Geolocation information
- Your live video and audio streams when you are using the Company product to produce live-stream production to third-party platforms such as Twitch.tv, Youtube, and Hitbox.tv
- Image files you upload during your broadcasts
The information above is collected primarily through our use of Google Analytics to help analyze how users use the Site. The Google Analytics tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Site and to compile statistical reports on website activity for Company. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as http://google.com/analytics/learn/privacy.html.
We may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of our websites. A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server.
How We Use and Share Your Information
To Provide Products, Services, and Information
As described above, we collect information from you so that we can provide products and services that you purchase using the Site, and provide information that you request from us. We use your personal information to register and service your account and to manage the Site. We may send you information about our products and services, and new offerings. We may send you information about surveys, sweepstakes, promotions, and contests, as well as newsletters or other communications. We may contact you to protect the security and integrity of the Site and the Company and to improve and customize our service and product offerings and Site.
We may use third parties, such as Intercom.io, to help host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service. We use demographic information to better understand our customers and improve our products and services.
Advertising and Marketing
Some websites may belong to ad networks that use your browsing history across websites to choose which ads to display on their sites; the displayed ads may include advertising for Company. To learn more, and to opt out of seeing interest-based advertisements on these sites, visit the Network Advertising Initiative and the Digital Advertising Alliance websites (www.networkadvertising.org and www.aboutads.info). Websites may also offer their own opt-out methods for interest-based advertising.
We will not share personal information with companies, organizations or individuals outside of the Company unless we have your affirmative (and informed) consent to do so. We do not collect or share any sensitive personal information. Sensitive personal information is a particular category of personal information relating to racial or ethnic origins, political or religious beliefs or sexuality.
We will share personal information with third party companies, organizations or individuals outside of the Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
- In accordance with the Beta Test Agreement.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Company, our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control
Access to Your Information and Choices
You can access and update certain information we have relating to your online account by signing into your account and going to the Account Settings section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us.
If you would like to request to review, correct, restrict or delete personal information that you have previously provided to us, object to the processing of personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you can Contact Us. We will respond to your request in accordance with the applicable law that governs the collection, use and deletion of your data and information. The requested deletion will be as comprehensive as possible but is always subject to issues outside of our control, including applicable regulations and laws, your actions and the actions of third parties.
You can opt-out of receiving marketing and promotional e-mails from Company by using the opt-out or unsubscribe feature contained in the e-mails. You can opt-out of receiving Company newsletters by using the opt-out or unsubscribe feature contained in the e-mails.
You can also close your online account from within the “My Profile” tab in Account Settings. If you close your account, we will no longer use your online account information or share it with third parties.
It is important to note that we may retain a copy of the information for archival purposes and to avoid identity theft or fraud.
You also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes applicable law.
A list of EU data protection authorities is available at: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
Security of Your Information
We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted and we strongly advise you not to communicate any confidential information through these means.
California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2012 will receive information regarding 2011 sharing activities).
To obtain this information, please send an email message to firstname.lastname@example.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
International Privacy Practices
Company’s websites, including websites directed to residents in countries and jurisdictions outside of the United States, are operated and managed on servers located and operated within the United States. If you are using our Site out of the United States, your data and information is collected in the country in which you are located and is transferred to the United States or another country where our servers are located.
Some countries that are not members of the European Economic Area (EEA) are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, including by ensuring that the recipient is bound by EU Standard Contractual Clauses, to protect your personal data. You can find a copy of these measures at: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Questions and How to Contact Us
25 W Hubbard St. 5th floor
Chicago, IL 60654